Design Audit

Wonder how your customers see your app?

KRUTSCH is here to ensure your app delivers the experience your customers deserve. By combining qualitative and quantitative research, we dive deep into understanding app performance and uncover ways to make the customer experience truly exceptional. If your app isn't meeting your customers' needs, it could be impacting your brand's reputation. With actionable insights and customer-driven strategies, KRUTSCH will help you refine your app to exceed expectations and foster lasting satisfaction.

The ways we work

  • Expert Evaluation

    KRUTSCH will conduct a heuristic review by systematically evaluating your digital product against established usability principles, identifying areas for improvement, and providing actionable insights to enhance user experience, your brand, and to align with your customer's goals.

    Timeline: 1 week
    Investment: $5k

  • User Study

    KRUTSCH will design and administer a user study to observe your app’s performance in real-world scenarios, gathering qualitative feedback from your target groups on functionality, user pain points, and overall value to guide your product strategy

    Timeline: 2-4 weeks
    Investment: $25k
    User Recruitment: $1.5k

  • Analytics

    Understanding your users is essential for driving growth and enhancing app performance. Our user analytics solution, AppSight, empowers you to gain deep insights into user behavior, enabling you to make data-driven decisions that boost engagement and retention. Collecting quantitative data and insights helps inform overall product strategy.

    Timeline: Highly variable
    Investment: Highly variable

Ready to take your app to the next level?

Evaluate & Refresh

Our feedback and observations are yours to keep. If you decide you want to go further, we can help with an App Refresh.

Learn more about our App Refresh process.