Great design solves a problem for someone. Make sure you understand the problem you are going to solve. More importantly, make sure all of the stakeholders are aligned on the same problem.

You are spending a lot of someone else’s time and money. Make sure you are giving the client what they want. Seems like common sense, but...mistakes made here are catastrophic.

Clients ask: “...tell us about your process or design principles.” I am going to do something far more valuable: I am going to write about what has worked and what has not worked. In the weeks ahead, I will post a series of bite-sized articles that encapsulate the life-cycle of product design and user experience (UX), across a variety of industries, with clients both large and small, with consumer and commercial projects.

Creating a great user experience takes a combination of leadership, customer insight, workflow analysis, visual design, and precise front-end coding, followed-up with careful user observation. It takes an experienced team that tips the scales in favor of skill-sets over dedicated employment.

Should a client be willing to use a remote, specialized design team, there are guidelines to making this work. Guidelines that work for the client and the design team, whether you are working both on-site and remote, or exclusively remote.

Our Design Firm has grown by adding a new Design Associate to the ranks, as well as winning new clients. All things which sound good ... on the surface.

Every UX designer needs design tools to keep their work efficient and easy to manage. Read to understand the 6 design tools every UX designer needs.

If I look back at the customer research and user studies I’ve performed over the last 15 years, every one shares a common trait: we learned something significant that neither I nor my client understood about the customer.

Tools like mixpanel or SurveyMonkey provide insight into what end-users are doing within your app or service. These tools may even help gauge overall customer satisfaction, but that’s the not the critical part of the story.  A well-executed user study will drive impactful user experience design (UXD), leading to beautiful things that engage your customers and create competitive advantage.

An Ounce of Prevention is Worth a Pound of Cure. To avoid team dysfunction, I have learned to do two things:

1. Push decision responsibility far down into an organization by creating many small teams, even as small as 2-persons, with a dedicated team leader;

2. Carefully separate the roles of Team Lead from Manager and communicate expectations for each role.

I am asked by clients: “…how did you get started in UX design, coming from a background in development?”

Maybe a better question is: “…how are you a UX practitioner without a background in sales?”